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Refund PolicyLast Updated: June 16, 2025At Teck Shopping Digital Solutions LLC, customer satisfaction is our top priority. This Refund Policy outlines the conditions under which you may return products or request a refund.1. Return EligibilityYou may request a return or refund under the following conditions:The product is physically damaged, defective, or incorrect.The request is made within 14 days of delivery.The product is unused, in its original packaging, and includes all tags and accessories.2. Non-Refundable ItemsThe following items are not eligible for return or refund:Digital products (e.g., downloadable software, e-books, licenses)Customized items or made-to-order productsProducts returned after the 14-day return windowItems damaged due to misuse or mishandling by the customer3. Refund ProcessIf your return is approved:A full or partial refund will be processed to your original payment method.Refunds may take 5–10 business days to reflect, depending on your payment provider.In some cases, we may offer store credit instead of a refund.4. Return ShippingIf the return is due to an error on our part (e.g., wrong or defective product), we will cover the return shipping cost.For all other returns, customers are responsible for return shipping fees.5. How to Request a ReturnTo initiate a return or refund request:Email us at returns@teckshopping.net with your order number and reason for return.Include photos of the item if it is damaged or incorrect.We will respond within 1–2 business days with instructions.6. Order CancellationsYou may cancel an order before it is shipped for a full refund.Once the item is shipped, the standard return process will apply.7. Contact UsFor any questions about this policy, please contact our support team: 📧 returns@teckshopping.net
